FAQ

Our jewelry is handcrafted to order and typically produced within 3–5 business days. Once shipped, UAE and international orders arrive within 5–10 business days.

Need it sooner? We offer a Priority Shipping option at checkout for faster delivery perfect if you're gifting for a special occasion and time matters. .

Yes! Our Written in Gold necklace is fully customizable with any name or word of your choice — up to 11 characters.

All our pieces are crafted in 14k white gold or 18k yellow gold finish over stainless steel, set with brilliant cubic zirconia stones. Durable, tarnish-resistant, and designed to last.

Every Eunoia order comes in a complimentary soft touch gift box, ready to give. You can also upgrade to our mahogany LED luxury box at checkout for an unforgettable unboxing experience.

We accept returns within 14 days of delivery for non-personalized items in original condition. Personalized items are non-returnable as they are made to order specifically for you.

Once your order ships you'll receive a tracking number via email so you can follow your delivery every step of the way.

Our jewelry is crafted from 316L surgical-grade stainless steel, one of the most durable and rust-resistant metals available. It won't rust from everyday wear or normal water exposure. To keep it looking its best, we recommend avoiding prolonged contact with chlorine, saltwater, and perfumes. If it gets wet, simply pat dry with a soft cloth.

Yes! All Eunoia pieces are made from 316L surgical-grade stainless steel, which is hypoallergenic and safe for sensitive skin. Our 18k yellow gold finish is also nickel-free, making it a great choice for those with metal sensitivities.

Reach us anytime at hello@joineunoia.com or through our Contact page. We respond within 24 hours.